Get in Touch
Call, WhatsApp, or visit us on Crown Road
Have travel dates ready or need advice on a visa application? Reach our Johannesburg desk directly using the details below.
Fordsburg Walk-In Office
42 Crown Road, Fordsburg
Johannesburg, 2092, South Africa
WhatsApp Travel Desk
Live Agent: +27 74 580 1735
24/7 Automated Assistant: +27 78 209 6015
Phone & Emergency Support
074 580 1735 (+27 74 580 1735)
Call ahead to confirm walk-in desk hours or for urgent 24-hour pre-departure reconfirmations.
Email Enquiries
Send Us a Message
Ask about flights, hotels, Umrah packages, visas, or group bookings.
Map & Location
Get Turn-by-Turn Directions
42 Crown Road, Fordsburg, Johannesburg
Common Questions
Before you book: helpful answers
Can I pay cash at your Fordsburg office or a bank branch? +
No. Cash payments at our office and over-the-counter cash deposits inside bank branches are not accepted. You can pay via FNB-to-FNB EFT, Immediate Payment EFT from another bank, or an ATM cash deposit.
When is my flight or hotel price locked in? +
Airline fares and room rates fluctuate with exchange rates and seat availability until ticketed. Your booking is confirmed once full payment reflects in our account within the deadline shown on your quotation.
Do I need to reconfirm my flight before departure? +
Yes. Airlines occasionally adjust departure times. Please contact SMS Travel at least 24 hours before your flight so we can verify your schedule and check for any gate or timing updates.
What passport validity do I need for international travel? +
Your passport must have at least 6 months validity remaining beyond your return date, along with blank visa pages and any required destination visas or health certificates.